Frequently Asked Questions
As a way of introducing what GXFX is all about, we've put together a collection of our most frequently asked questions. Feel free to browse our FAQ's below and remember: anything you can't find an answer to, our support agents are always there to help you out.
Our awesome support agents are on call for you virtually around the clock, so you're never more than a mouse-click away from enjoying the GXFX experience to the fullest.
Will my account with GXFX need to be verified?
Our funding methods include Credit Cards, Bank Transfer and eWallets such as WebMoney, Yandex Money and iDeal. All payments are fully secured and go through regulated, PCI compliant payment processors.
Can I cancel a withdrawal? How so?
Of course! Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your 365Markets account. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us by phone or email.
How can I withdraw money from my account?
You can withdraw money from your account by either using your credit card (in case you deposited money with credit card) or wire transfer.
How can I register?
Registering at GXFX is extremely simple: 1. Click on “Open Trading Account” on the home page. 2. Fill in the mandatory details. 3. Submit the form. 4. You will receive a welcome e-mail with a verification link. Click on it. 5. That’s all! Welcome to GXFX!
Should I install software?
No, GXFX is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.
How can I update my personal details?
You can update the information in My Account>Personal Details or contact us by email.
How can I make a trade?
Once you have deposited funds, you can:
Choose the asset you want to trade
Choose Buy or Sell
Modify your trade: Select your leverage ratio, Invest (Set your Stop Loss ) Set your Take Profit
Approve your Trade and Monitor
Start Trading Now With Comfort
You may lose your invested capital.